Frequently Asked Questions
Q. Do you charge for estimates?
A. We give free estimates on new equipment. For services and repairs, we charge a combined trip charge / diagnostic fee.
There is an increased fee for after-hour calls.
Q. What brands do you service?
A. We service most makes and models.
Q. What brands do you sell/install?
A. We are a Premier Lennox Dealer and have a full line of products including furnaces, air conditioners, boilers, mini-splits and heat pumps to meet most budgets.
Q. What forms of payment do you accept?
A. We accept cash, check, VISA, Mastercard, American Express, and Discover. We also offer financing with approved credit through Wells Fargo and Synchrony Financial.
Q. Are you accredited with the Better Business Bureau?
A. Yes, we are accredited Better Business Bureau (BBB) member and listed on the BBB website.
Q. What size furnace of air conditioner do I need for my house?
A. There are several factors that go into sizing your system including the square footage of your home, how much and what type of insulation you have, shading, and how many windows you have. A qualified estimator on the Heating & Cooling Solutions team can size your system for peak efficiency and proper operation.
Q. What types of furnaces are available?
A. It all depends on your needs. We have high efficiency furnaces which are modulating, two-stage variable, and single stage.
Q. What furnaces qualify for the federal tax credits and the Focus on Energy rebates?
A. Please see the Energy star website for federal tax credits and the WE Energies Focus on Energy website for the equipment that qualifies for these incentives.
Air Conditioning Questions
Q. Is there a ban on Freon (or R-22 refrigerant)?
A. Currently, refrigerant R-22 is the most common refrigerant used in air conditioning systems. The government is phasing out the use of R-22 refrigerant, and manufacturers are required to use new, ozone-friend refrigerant (most commonly, R410A) as the replacement.
Q. Can I cool my house if I do not have ductwork?
A. Yes. There are several options for those who do not have a conventional duct system including the Mitsubishi mini-split systems, Unico mini-split duct system, and many other ductless mini-split systems.
• Credit Card
At Heating & Cooling Solutions, we offer financing for our services.
Financing provided with approved credit by Wells Fargo Financial Bank, an Equal Housing Lender.
Called them to fix my heater...a tech arrived asap and it didn't take him that long to fix it.
Todd and everyone at Heating and Cooling Solutions did AMAZING job! Everyone is very professional and helpful. I HIGHLY RECOMMEND HEATING AND COOLING SOLUTIONS TO EVERYONE, whether for commercial or residential sites, they're the BEST! Thanks Todd!